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Old Jul 7th 2015, 10:54 AM   #11
SPJ
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Thanks for the posts Wayne, interesting stuff. I'd also be interested to hear how you get on with tuning via narrow band sensors and the full Akra map when available. I'm assuming you don't want people tuning higher throttle positions and rpm this way to prevent damage?
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Old Jul 7th 2015, 11:35 PM   #12
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Originally Posted by bp7178 View Post
Doesn't a Rapid Bike do this in real time?
The standard ECU code also adjusts in real time using the narrow band sensors, the problem is that the target is 14.7/1.

What I am talking about is tuning to 14.7/1 then moving the A/F down into the 13/1 area so the bike runs better.

If you are happy to run all the time at 14.7/1 just leave the standard closed loop mapping in place.
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Old Jul 7th 2015, 11:57 PM   #13
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Originally Posted by wmcdonal View Post
The standard ECU code also adjusts in real time using the narrow band sensors, the problem is that the target is 14.7/1.

What I am talking about is tuning to 14.7/1 then moving the A/F down into the 13/1 area so the bike runs better.

If you are happy to run all the time at 14.7/1 just leave the standard closed loop mapping in place.
I think you're a little up side down on what I was talking about. My post wasn't directed to you, but was a response to another poster who wrote something negative about tuning with narrow band sensors.

Rapid Bike makes real-time adjustments based on the stock narrow band sensors, and I haven't read anything negative about it here. So its foolish to think RB can pull off narrow band tuning while your product/software can't.

Rapid Bike has a better rep on this forum than your product, and its because of your support of lack there of. I say that owning both. While my experience with Tuneboy has been positive, others may disagree.

I would suggest that your company betters their customer service image which will exponentially help your bottom line.

BTW, the cruise feature is f'n awesome.
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Old Jul 8th 2015, 12:09 AM   #14
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I Ride: 1299S, Multistrada Granturismo, Monster 796 ABS, BMW S1000RR
13.2, if I'm not mistaken, was the target AFR for naturally aspirated motors before pollution controls came into play. 14.7 might be stoich, but gasoline motors are happier and last longer at 13.2.

And of particular interest to us, the bike should run cooler.
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Old Jul 8th 2015, 06:11 AM   #15
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@wayne, is all this supported on the 1199 as well?
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Old Jul 9th 2015, 11:53 AM   #16
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Originally Posted by bp7178 View Post
Rapid Bike has a better rep on this forum than your product, and its because of your support of lack there of. I say that owning both. While my experience with Tuneboy has been positive, others may disagree.

I would suggest that your company betters their customer service image which will exponentially help your bottom line.
You didn't have a problem with support but you post a negative comment.
Before you say it isn't you need to read what you have written.

Rapid bike has a better rep because we have a lack of support

You suggest that we work on our customer support.
This is from someone that had a positive experience.
I would think it better to form your opinion of the support from your experience instead of suggesting we work on our support.

Here is an example of a support request.

It won't work
How do you reply to this.
We reply by asking for more info.
This is by another email without enough info.
Now we ask more specific questions based on the limited info in the second email.
With the time zone differences it can be a day between replies.

At this point the customer is posting negative stuff on forums about the time it takes to get an answer.
The answer is in front of them if they read the documentation.
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Old Jul 9th 2015, 12:34 PM   #17
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I Ride: Panigale, CRF450, FZR400, GROM
Wayne, your product/capabilities could be a gold mine, but to me it seems that you are digging it by yourself...

- a customer request is a customer request, no matter what skill level. there is no stupid question
- if you expect your customers to speak your language, well, they could do it themselves if they were that educated
- customers expect simple, easy to use products nowadays, the tuneboy is that not for everyone
- the website contains no new maps, software or simple manuals in an easily accessible fashion
- support means, you get heard as a customer, no matter what
- example: how can a current TB user find out how to reset the service indicator light? (without you answering here? is it in the manual? on the website? on your forum?)

I bought the TB after reading about app-connectivity. I dumped the droid and bought an iPhone. got the tuneboy, got it running great (after waiting 30 hours for the activation code on the weekend - there must be a streamlined way) with my open exhaust. got the cruise control to work after "stupid" customer service questions. i mentioned the app connectivity a few times before, no news.
then i tried to autotune the bike - without knowing (could not find on the website) that i need wideband sensors.

ordered them from you. little did i know, that you sold them as single sensor and single controller.
so i ordered another kit, here in the states, for half the price.
had the prongs welded on the headers, since i found the adapters too big and not pleasing.

at that point gave up on getting my bike running better through TB, no TB-dyno tuner close by, the akra map ran well ...

i enjoy the Cruise control and am curious what the future brings for the 1199 owners, if they will get updated with the TB capabilities for the autotune on the 1299 with the NB sensors.

i hope your recent presence here will trigger some initiative in this direction.

oh, and btw, any news on the app?

thanks,

Phil
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Old Jul 9th 2015, 02:33 PM   #18
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Hi Wayne,

IMO the Tuneboy product is excellent (fitted to 1199, about to install on 1299), the CC is superb, the maps were good & there were other great features - quickshifter adjustment for example. I got a far better map from Tuneboy than from Rapidbike, it's been completely reliable & I'd highly recommend it.

There are some frustrations though and my main bug bear is the website.
There is (to my knowledge) no way of checking if you have the latest software.
No way of checking for additional map updates.
No notification that updated software is available.

I've just downloaded the V5 software from the link provided. There was no documentation with the latest link, I've got nothing in the V4.0 regarding some of the other features, tuning with the narrow band sensors for example.

It's quite a leap of faith for most to plug their beloved superbike into a computer and make changes to the ECU, not all of us are computer experts! The lack of website & organisation doesn't instill confidence in Tuneboy and doesn't do your product justice.

Genuine question, how hard would it be to update the website? For customers to be able to check the latest software version, to be able to see available maps, to group email your customers when there has been an update, to have a small forum where members can ask questions and share information (probably reducing the questions you receive). I honestly believe that if can improve those areas you would see a massive upturn in business.
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Old Jul 9th 2015, 02:34 PM   #19
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Phl

Why did you have to wait 30 hours.
You should have been given a password long before your product arrived, you simply enter this when the key generation page is displayed.
If the password was not sent I am sorry.
I obviously need to update the documentation to say "Don't start until you have the password to generate a key".
"Edit", just checked the documentation and one of the first things it tells you is that you need the User ID and Password sent to you when you purchased the product.

Where did you get the LC-2 for half our price. Our price is the RRP of Innovate corrected for AUD.
I add the plug to the end so it connects directly to the wiring on the bike, for that we charge $0

The CD contains the manual.
When you install the software it installed the latest map files for the 1199, software and manual.
Nowhere in the documentation does it say you need to go to the web site for any files.
Did you read the documentation.
The "Quick start" sheet has the info you require to get the software installed, at that point it directs you to the documentation.

- example: how can a current TB user find out how to reset the service indicator light? (without you answering here? is it in the manual? on the website? on your forum?)
I assume from this example that you did not read the documentation.
Under "Service indicator reset" the documentation tells you to go to the "Tools" menu and select "Reset Oil Service Indicator".
If you started the TuneBoyTrim program it would be hard to miss this menu item and the name of the menu item seems clear to me.
This is a good example of what we deal with.
The customer does not want to read any documentation, instead they send an email with a question that is clearly answered in the documentation.
It is hard to find emails with a genuine problem when the inbox is filled with emails that should be titled "I can't be bothered to read the documentation".
When these people don't get a reply they very quickly post a message to a forum saying "Poor support".

From your post it looks like you got everything installed along with the wide band O2 sensors then gave up.

Did you ride the bike and log any info ?
(In documentation)

Did you make and corrections from the wide band data ?
(Again this is explained in the documentation in a step by step way).

Sounds like you have a perfect setup to test the iPhone App.

I did post on this forum asking people to send me the iPhone UDID so I could get some people testing the App.

I could count the number of people who replied on one hand.

The iPhone App has not made it to the App Store because I didn't think anyone was interested and it is hard to waste time on the iPhone app when we have support emails to answer.

A question to you.
If you had a choice should I.
a. Spend my time holding the hand of people who don't want to read the documentation.
b. Add new features for your 1199 maps.
Throttle table switching.
Launch control.

I am not sure if I should add new features as these will just add to the number of support emails.
We don't charge anything for new features so it does not make sense to add any extra features.


Send me your UDID for the phone.
Connect Phone to PC and start iTunes.
iTunes will show the software version of the phone and the serial number of the phone.
Click on the serial number and it will change to UDID
Right click on the UDID and select "Copy".
Paste it into an EMail and send it to TuneBoy Sales, ask Emma to forward it to me.

With this I can build the App so you can install it to the phone using iTunes.
The changes I have made to the App in the last month make it a perfect tool to log while you ride the bike with the wideband O2 sensors fitted.

You can reflash the ECU from the iPhone.
You can log, the log file gets emailed when you stop the log, just email to yourself. You can email the log to me if you like and I will send back a modified trim file to test.

Trim files can be sent from the TuneBoyTrim program on the PC to your iPhone, they just need to be on the same WiFi network.

The config options can be changed from the iPhone.
On the 1199 this includes adjusting the QS kill time, turning off/on deceleration fuel cut.

On the logging screen you can swipe up the screen and the throttle on the bike will blip (No practical use but good for a laugh).

At the moment you need to flash the ECU to change the trim file.
Over the weekend I will change the App so it can send a trim to the ECU while the motor is running.
This will allow you to test trim files without needing to flash the ECU. You will still need to flash the ECU to allow it to keep the trim values when the ECU is powered off.
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Old Jul 9th 2015, 03:16 PM   #20
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Originally Posted by SPJ View Post
There are some frustrations though and my main bug bear is the website.
There is (to my knowledge) no way of checking if you have the latest software.
No way of checking for additional map updates.
No notification that updated software is available.

I've just downloaded the V5 software from the link provided. There was no documentation with the latest link, I've got nothing in the V4.0 regarding some of the other features, tuning with the narrow band sensors for example.

It's quite a leap of faith for most to plug their beloved superbike into a computer and make changes to the ECU, not all of us are computer experts! The lack of website & organisation doesn't instill confidence in Tuneboy and doesn't do your product justice.

Genuine question, how hard would it be to update the website? For customers to be able to check the latest software version, to be able to see available maps, to group email your customers when there has been an update, to have a small forum where members can ask questions and share information (probably reducing the questions you receive). I honestly believe that if can improve those areas you would see a massive upturn in business.
The reason I posted this thread was because I have not had the time to update the documentation.
The current documentation that came on the CD covers everything except the new features covered in this thread.
This will be in the documentation when I get all the other maps up to the V5 format and build a new install.

I have the following to do.
================
Reverse engineering of the ECU code.
Write assembler code to add the new features to the ECU.
Write the PC software and test it.
iPhone App development.
Software testing, this includes testing on the dyno.
Machine up the Quickshifter parts and assemble.
build any adapters to connect the WB-01 to diag port.
Build the nudge buttons for the Cruise Control.
Write microcode updates for WB-01. Test these updates.
New product development like the QuickShifter and Cruise control that I have done for the Yamaha ECU's (Not complete due to lack of time).
Support for all models we cover,Ducati, KTM, Triumph, Aprilia, Buell, Moto-Guzzi etc.
Documentation.
Web site content.

I am sure I forgot plenty of stuff.
I have already been working on the PC since 4:30 this morning and I expect to be working all weekend.

So in short it would take time to update the web site and I don't have any of that.
We have a new web site in dev but it still requires lots of content that I don't have time to do.
It is far more important to me that the code in the ECU is tested, tested, tested, tested.

Doh! forgot one.
I am designing a little logger that will plug into the diagnostic port, this will log to a micro SD.
This will add features to the ECU that can't be done with the current hardware.
This device requires skills in circuit board design, microcode for the onboard CPU and microcode changes to all of the TuneBoy maps.
This device is a spin off from the Yamaha product that I don't have the time to complete.

I stay off forums because any post brings out the trolls.
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