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Old Apr 26th 2017, 09:58 PM   #11
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Ducati is struggling with the delivery timeline on the bike. They are way behind on delivery of special parts and are now splitting the limited resources they have trying to get their new bike sorted. Riba has only delivered a few prototype sets of bodywork and the swingarm is a ways off from a production perspective. DNA has nothing positive to tell the dealers so the dealers have nothing to positive to tell the buyers. It will be an absolute miracle if this bike is delivered anywhere close to the projected date. Give Larry Kuykendall at DNA a shout and see what he has to say.
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Old Apr 27th 2017, 05:33 AM   #12
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Sorry to hear that guys. Unfortunately I had even worse experience with Ducati. I paid deposit for 1299S Anniversario and after few months of complete silence I was informed that I would not get my dream bike....the worst part was that they did not give me even any reason for that...
For me this kind of behavior is unacceptable....and it becomes standard for them.
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Old Apr 27th 2017, 05:55 AM   #13
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Originally Posted by maska321 View Post
Sorry to hear that guys. Unfortunately I had even worse experience with Ducati. I paid deposit for 1299S Anniversario and after few months of complete silence I was informed that I would not get my dream bike....the worst part was that they did not give me even any reason for that...
For me this kind of behavior is unacceptable....and it becomes standard for them.
Did you get a bill of sale when you put down your aniversario deposit?

The process for the SL purchase in Canada was a two step deposit. First you had to sign a letter of intent to purchase the bike and pay $8500. Following that once a unit was confirmed to be available another $8500 deposit was required to secure a bike. Once the second deposit was made there is no refunds and a legally binding bill of sale was provided.
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Old Apr 27th 2017, 06:18 AM   #14
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Originally Posted by ryanfavro View Post
Did you get a bill of sale when you put down your aniversario deposit?



The process for the SL purchase in Canada was a two step deposit. First you had to sign a letter of intent to purchase the bike and pay $8500. Following that once a unit was confirmed to be available another $8500 deposit was required to secure a bike. Once the second deposit was made there is no refunds and a legally binding bill of sale was provided.


I paid 5% deposit and got an invoice for that-it was some kind of bill of sale.
Never had a chance to pay 2nd deposit.
I was assured for few months that I will get the bike-was not told that I will not get it. I believe in Poland there is slightly different ordering process thus you pay deposit only once and the rest of money once you get your vehicle.
Wish to have your system in Poland.
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Old Apr 27th 2017, 06:40 AM   #15
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Originally Posted by endodoc View Post
Ducati is struggling with the delivery timeline on the bike. They are way behind on delivery of special parts and are now splitting the limited resources they have trying to get their new bike sorted. Riba has only delivered a few prototype sets of bodywork and the swingarm is a ways off from a production perspective. DNA has nothing positive to tell the dealers so the dealers have nothing to positive to tell the buyers. It will be an absolute miracle if this bike is delivered anywhere close to the projected date. Give Larry Kuykendall at DNA a shout and see what he has to say.
That is horrifying. To your point, if the bikes were coming in a few months, we probably would have heard. Is it really too much to ask for some transparency though? This is how Ducati treats some of its most loyal customers...
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Old Apr 27th 2017, 07:47 AM   #16
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Ducati is delivering 54-55k bikes a year now. This is hardly an "exclusive" brand. It's a motorcycle company and not a very well run one at that. Now with the potential sale of the brand, who knows what that will do to production dates or new development. This is a motorcycle forum and for the most part the forum members are "fans of the brand" we don't see all of the issues these bikes are having, just what's here. Go take a look at the service centers. The ones I have seen have Ducati's pouring out the door with tech's scratching their heads. Service after the sale from a corporate perspective is a dirty subject. Ducati has beautiful bikes. They just don't build very good bikes and they are still struggling to sort out problems on a now 5 yo platform.
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Old Apr 27th 2017, 10:45 AM   #17
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Been an owner of Ducati Streetfighter 848 few years ago and had completely 0 issues with the bike for 2 years and more than 9000km on the clock(except radiator replacement - hole caused by small stone)
Now having 1299s for 3 months and having 1300km on the clock I experienced (despite the fact that never got Anniversario that I paid deposit for):

-after 100 km from unknown to me reason I lost DP plate holder/tail tidy (which could lead to even more problems to my bike and myself if I did not notice that on time) Warranty claim - rejected.
- meantime I ordered brand new Ducati rear paddock stand that cost me more than 200$. The quality of assembled stand is below any standard and of course is unacceptable. Pictures showed in another thread. Warranty claim - ongoing but highly possible will be...
-recently during my first 1000km oil service I was informed that my headlight has some electrical issue and suppose to be replaced. And again as per Bologna technicians all is 'perfecto italiano' and the claim was: guess what - YES - rejected...

Is all above just some coincident? I don't feel as a exclusive customer - I don't even feel that they treat me like customer...

Hey Ducati wake up!
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Old Apr 27th 2017, 10:53 AM   #18
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I suspect Ducati sent out the marketing way early of production (and possibly development) to gauge demand for an $80+K bike. If the demand wasn't there, they probably would have canceled it. Because the demand was there, now they have to make production commitments that they really weren't prepared for when the marketing was out. 5 yr platform? Hardly. That's why they may be struggling with production with the amount of one-off parts and some of those parts are pretty exotic. My concern would be the development - did they make some prototypes and test the hell out of them? If they didn't, guess who are the guinea pigs.......
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Old Apr 27th 2017, 11:08 AM   #19
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Originally Posted by SuperDuc29 View Post
I suspect Ducati sent out the marketing way early of production (and possibly development) to gauge demand for an $80+K bike. If the demand wasn't there, they probably would have canceled it. Because the demand was there, now they have to make production commitments that they really weren't prepared for when the marketing was out. 5 yr platform? Hardly. That's why they may be struggling with production with the amount of one-off parts and some of those parts are pretty exotic. My concern would be the development - did they make some prototypes and test the hell out of them? If they didn't, guess who are the guinea pigs.......
I have heard that in addition to the obvious high costs of exotic materials used on the SL, some of the price is going towards the expensive parts Ducati needed to destroy while testing them to failure. The swing arm for instance.

As a reputable, global company, they should have had the capacity set aside to produce the bikes regardless. And I'm not saying they didn't have that capacity because no one has officially heard of material delays to delivery. All these questions are the reason for the frustration though. If the bike is delayed, I wish they would call and tell us so.
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Old Apr 27th 2017, 11:12 AM   #20
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The 5 year platform was in reference to how long the Panigale platform has been sold (and should have been refined)and the fact that they still have a lot of problems with it. The rest of your post I would say is very accurate.
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